Hustle Harder Hoodie

SHIPPING: USPS & UPS

Delivery time is 5-8 business days, not including weekends and holidays. We do not offer International shipping at this time. We currently, ship to the United States, only. Typically, most standard orders leave our Colorado warehouse within 3-5 business days.

FREE SHIPPING

• Free Shipping Over $150

DELIVERY TIMES:

• Economy Shipping: 5-8 Business Days.
• Standard Shipping: 2-3 Business Days.
• Express Shipping: 1-2 Business Days (Overnight).

RETURN POLICY

You may return most new, unopened items within 30 days of delivery. Terms & Conditions apply, see policy for details. All sales are final.

If you need to return an item, simply login to your account, view your orders under My Account and click the Return Item(s) button. We'll notify you via e-mail once we've received and processed the returned item. Please, see return policy for details.

• Defective Items: We will replace any defective item, immediately at no cost to you. However, you must return the item to receive a replacement/refund and you will be responsible for return shipping.

• Non-Defective Items: We charge a 20% re-stocking fee and customer is responsible for return shipping and fees. All sales are final.

OUR GUARANTEE

We guarantee your satisfaction because, here at Loyalty Vibes we stand behind the quality of our work. If, you're not happy, we'll make it right!

How do I check the status of my order

Create an account and log in. Go to order history and check the status or track order.
• Any changes or events will be updated in your account. Once, you place an order, you will receive a confirmation email of your order.
• Once, your order has shipped, you will receive an email with your tracking number. (Check other/spam/junk folders) it's there.

There is also a track my order option at the bottom of our website under help and support. You can copy and paste your tracking number there to check the status.
• Please, Note: If, there are any issues with your order and we cannot reach you by email or phone, your order will be cancelled and refunded.
• If, your order number does not exist, it's because you did not purchase from Loyalty Vibes.

How long are flash sales

Flash sales are 24 hours. We may extend flash sales during holidays. All sales are final. No returns or exchanges.

What if the item I want is out of stock

Popular items sell out, fast. If, it's available, get it quick. We do not lock or hold items.

How much is shipping

Prices will vary by what is in your cart at the time of checkout. Shipping prices will also vary from region to shipping company used.

How can I get free shipping

Any free shipping promotions are offered for the US, only. All free shipping codes are offered to subscribed members, only. You must be subscribed to email and sms to receive promo codes. Occasionally, we offer free shipping sitewide.

How do I subscribe for discount codes

Click the box during checkout to subscribe or signup. You'll be notified by email or sms for new drops, special discount codes, and promotions.
• Occasionally a popup with a one time special offer by code for new subscribers, only.

Where are you located

We are located in Colorado Springs, Colorado - USA.

Do you ship to my country or region

We do not offer International shipping at this time. We currently, ship to the United States, only.

What are the customer service hours

• Hours of operation are Monday through Friday, 10 AM - 5 PM, MST.
• Email and contact forms are accepted 24/7. Responses are generally, answered immediately. Please, check your spam, other or junk folders for an email.
• Customer service phone is only Monday through Friday, 10:00 AM - 5 PM MST.

Do you offer wholesale

No, we do not offer wholesale. We do not sell our items to or through any third parties. Our items can only be purchased exclusively, at www.loyaltyvibes.com

Does my promo code expire

Yes, your promo code will expire. If, you're unsure of the date/time it will expire please, send us an email and we will be happy to check for you.

Can I get a new code

Unfortunately not, if your code has expired, that code is no longer valid.

My order number does not exist

You did not order from Loyalty Vibes. Please, reach out to your bank and report the fraud charges, immediately.

What does unfulfilled mean

It means your order has not shipped. It is still open, in production, or partially filled and has not fully completed to be shipped, yet. Not often but, sometimes we may have to remake a hat or do a re-print. Mistakes do happen so, we ask for a little extra patience and understanding.

How do I update my information

You can update your account information at any time by logging in. You can edit your shipping or billing address, email and contact info in your account. If, you checked out as a guest or did not create an account when you purchased your order, you will need to create an account to add or update any billing or shipping details.

My order has shipped, can I change my address

Unfortunately no, you cannot change your address. Once your order has shipped it cannot be changed or canceled. Your package cannot be intercepted, changed or forwarded.
• Please, Note: Make sure your shipping address is correct before placing your order. We do not provide refunds for incorrect addresses.
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