FAQ's

How do I check the status of my order

Create an account and log in. Go to order history and check the status or track order.

• Any changes or events will be updated in your account. Once, you place an order, you will receive a confirmation email of your order.
• Once, your order has shipped, you will receive an email with your tracking number. (Check other/spam/junk folders) it's there.

There is also a track my order option at the bottom of our website under help and support. You can copy and paste your tracking number there to check the status.

• Please, Note: If, there are any issues with your order and we cannot reach you by email or phone, your order will be canceled and refunded.

If, your order number does not exist, it's because you did not purchase from Loyalty Vibes.

 

Do you charge tariffs or tariff fees

We do not charge any tariffs, tariff fees, tax or cost. We are located in the USA and our products are made in Colorado. Please, view our tariff policy for details.

 

How long are flash sales

Flash sales are exclusively 24 hours only. All sales are final. No returns, refunds or exchanges.

 

What if the item I want is out of stock

Our most popular items move fast. We don’t hold or reserve anything — if it’s in stock, we highly recommend grabbing it fast, while you can.

 

How much is shipping

Prices will vary by what is in your cart, where you're located and which shipping option you choose at checkout.

 

How can I get free shipping

Free shipping codes are exclusive to our email and text members. Just subscribe to unlock promos when they drop.

 

Why does it show free shipping in Google

But, when I go to checkout, it shows shipping charges.

• Google is not always accurate, please check our site for updates.

 

Where are you located

We are located in Colorado Springs, Colorado - USA.

 

Do you ship to my country or region

Unfortunately, we do not offer International shipping and do not ship outside the USA.

 

What are the customer service hours

Hours of operation are Monday through Friday, 10 AM - 5 PM, MST. Email and contact forms are accepted 24/7. Responses are generally, answered immediately. Please, check your spam, other or junk folders for an email. Customer service phone is only M-F 10:00 AM - 5 PM MST. 

 

What happened to my review

A few months ago, we made the difficult decision to cut ties and part ways with our previous review platform after discovering serious violations of our integrity and trust — including unauthorized use which, is something we don’t compromise on or take lightly. That also meant removing over 58k reviews to protect our brand reputation and community’s trust. We've since added a more trusted review system that aligns with our standards and are building it back up review by review. That being said - we appreciate those who have left us a review.

 

What is a verified review

When leaving us a review, your email address must match the email you used when placing your order, other wise it isn't considered an authentic or legit review and will not have a verified check.

 

Can I get a custom t-shirt printed - Do you offer custom t-shirt printing

Yes, we offer custom t-shirt printing with premium quality standards. Whether it’s for your company, event, or personal use, just reach out through our contact page with the details, and we’ll give you a quote. 

 

How do I order a custom t-shirt - Where can I get a custom t-shirt printed

You can order a custom t-shirt fast and easy at Loyalty Vibes. But, what if I don't live in Colorado. No worries, if you're not local to Colorado we'll ship it to you.

 

Do you print on customer supplied shirts - Can I bring my own shirts for custom printing

Yes, we do print on customer-supplied shirts. You're welcome to bring your own shirts for custom printing. We don't have any material restrictions and work with all materials and styles, no special requirements needed. Just make sure you can get the shirts to us, and we’ll take it from there.

 

Can I supply my own shirts for screen printing or embroidery

Absolutely, yes you can supply your own shirts for embroidery or screen printing. Just get your shirts to us and we'll do the rest.

 

Do you offer wholesale

Yes, we offer limited wholesale partnerships to retailers and brands that align with our values and commitment to quality. If you're interested, reach out through our contact page with some info about your business. Spots are limited and filled on a first-come basis, so don’t wait to connect with us.

Our items can only be purchased exclusively, at www.loyaltyvibes.com and select retailers.

 

Does my promo code expire

Yes, promo codes expire and are limited. If, you're unsure of the date/time it will expire please, send us an email and we will be happy to check for you. Or you can verify if it's valid durng checkout, if it doesn't work, it's expired.

 

Can I get a new code

Our promo codes are exclusive and limited. If your code has expired, it's no longer valid.

 

Do you offer custom hoodie printing or can I get custom hoodies printed

Yes, we print custom hoodies with top-tier quality and attention to detail. Whether it's for your company, team, or a one-off design, we’ve got you covered. Send us the details through our contact page to get started.

 

Do you print on customer-supplied hoodies

Absolutely. We can print on hoodies you provide, no problem. We work with all hoodie materials and styles, just make sure you can get them to us first. Once they’re here, we’ll take care of the rest.

 

My order number does not exist

Unfortunately, you did not order from Loyalty Vibes.

 

What does unfulfilled mean

It means your order hasn’t shipped yet. It’s either still in production, partially completed, or waiting to be packed. On rare occasions, we may need to remake an item if something wasn’t up to our standards - quality comes first. We appreciate your patience while we complete your order.

 

How do I update my information

You can update your account information at any time by logging in. You can edit your shipping or billing address, email and contact info in your account.

If, you checked out as a guest or did not create an account when you purchased your order, you will need to create an account to add or update any billing or shipping details.

 

My order has shipped, can I change my address

Unfortunately no, you cannot change your address. Once your order has shipped it cannot be changed or canceled. Your package cannot be intercepted, changed or forwarded.

• Please, Note: Make sure your shipping address is correct before placing your order. We do not provide refunds for incorrect addresses.

 

Can I make changes to my order

We make every effort to ship your order as fast as possible. Once your order is processed, we print and ship it. Once, we start production, it cannot be changed or canceled. If, you are offered a return and it is accepted, we charge a non-refundable 20% re-stocking fee.

 

My promo code isn't showing at checkout

Only one promo code can be applied at a time. If, it's a buy one get one free code, you must have both items in your cart for the discount(s) to be applied and you must use the promo code at checkout.

• Please, Note: Shipping and taxes are not included in free shipping, your cart must reach the amount before taxes and shipping are applied.

Reach out to customer service if, you need help. We will gladly assist you with any issues.

 

What if I'm buying as a gift

Do not use their phone number or email address if, it is a gift. We will reach out to the phone number and email provided when a product you've ordered is being phased out, is on back order, is no longer available or if there are issues.

• Please Note: If, you've used their phone number or email address, in the event there are any issues with your order, changes or requests and we cannot reach you, it will delay your order and in most cases result in a cancellation.

 

Am I able to cancel my order

Reach out to customer service, immediately after placing your order. There are no guarantees on cancelations. In many cases, we ship orders the same day and some orders within hours. We make every effort to process your order as soon as it is placed.

• We will make every attempt to cancel the order however, we do not make any guarantees.
• Your order cannot be changed or canceled once, it has hit our production floor.
• If, we have already prepped screens, printed it, embroidered it, or made your order, there will be a non-refundable 20% re-stock fee. 

 

How do I track my order

Once, your order has shipped, you will rececive an email with your tracking number. Please, check your other/junk/spam folder for this email. From your email you can click on the tracking number to view it.

• Or you can copy and paste your tracking number in the track my order at the bottom of our website.

 

Why was my card declined

There are multiple reasons this happens.

• Insufficient funds
• Failed postal codes
• Security issues
• Fraud verifications

First, check your details for incorrect spelling, numbers or errors. If, that is all correct - have you moved, recently. Many cards are declined due to a failed postal code. Update your zip codes or area codes with your bank.

• Please Note: If, your ip address is a number of miles away from your address, we will automatically call to verify any personal and financial information provided before, allowing your order to be processed.

If, we cannot reach you or verify the information, the order will be canceled, immediately.

 

Do you ship to Canada

Unfortunately, we do not ship to Canada.

 

What shipping company do you use

We ship all of our orders with USPS and UPS.

 

How long does shipping take

Once shipped, the average shipping time is 5-8 business days, does not include weekends or holidays.

• Economy: 5-8 business days
• Standard: 2-5 business days

 

Can I order a custom hat

Yes, we offer custom hats. Custom hats are available at the top of our site under services or you can request a quote.

 

Can I personalize a hat

Absolutely, we offer several personalization options for hats, just let us know what you want or need.

 

Do you require a minimum for custom hats

No, there are no minimum requirements.

 

Can I bring my own hats for embroidery

Yes absolutely, we accept customer-supplied hats for embroidery. We don’t have special requirements; we can work with both structured and unstructured hats, and we have multiple hoop sizes to fit most styles. Just make sure you can get the hats to us, once they’re here, we’ll handle the rest.

  

How long is processing

Our standard window for processing an order is 2-3 business days but can vary. During busy times, this can take up to 3-5 business days. During sales and holidays, this can be extended 5-12 days.

• Please, Note: We print, engrave and embroider, etc. as your order comes in. All premium apparel are cut and sewn on site in-house and made to order to your size.

 

Can I place a COD order

We do not accept COD orders.

Do you offer any discounts or promo codes? How do I get one

Yes, our promo codes are exclusive to subscribers, only. Subscribe to email or text to unlock codes.

We reserve the right to terminate and refuse any order at any time. Our staff is friendly, respectful and helpful and will be treated as such. Any inappropriate, rude or disrespectful behavior will not be tolerated and will result in an immediate termination of your order, canceled and refunded. Any future orders will automatically be banned, removed, canceled and refunded - no exceptions.