FAQ's

How do I check the status of my order

Create an account and log in. Go to order history and check the status or track order.

  • Any changes or events will be updated in your account. Once, you place an order, you will receive a confirmation email of your order.
  • Once, your order has shipped, you will receive an email with your tracking number.¬†(Check other/spam/junk folders) it's there.
There is also a track my order option at the bottom of our website under help and support. You can copy and paste your tracking number there to check the status.
    • Please, Note: If, there are any issues with your order and we cannot reach you by email or phone, your order will be cancelled and refunded.

    If, your order number does not exist, it's because you did not purchase from Loyalty Vibes.

       

      How long are flash sales

      Flash sales are 24 hours. We may extend flash sales during holidays. All sales are final. No returns or exchanges on sale priced items.

         

        What if the item I want is out of stock

        During sales, popular items are sold out, often. If, the item is out of stock, the sale will end for that item.

         

        How much is shipping

        Prices will vary by what is in your cart at the time of checkout. Shipping prices will also vary from country to region and by shipping company used.

           

          How can I get free shipping

          Free shipping promotions are offered for the US and Canada, only. Shipping codes are offered to members, only. You must subscribe to email and text to receive our promo codes.

             

            Where are you located

            We are located in Colorado Springs, Colorado - USA.

               

              Do you ship to my country or region

              We currently, ship to the US and Canada. If, you have trouble completing a purchase because, we do not ship to your area or country please, reach out to us, we may add it to the approved list.

                 

                What are the customer service hours

                Hours of operation are Monday through Friday, 10 AM - 5 PM, MST. Email and contact forms are accepted 24/7. Responses are answered M-F 10-5 AM MST. Customer service phone is also M-F 10:00 AM - 5 PM MST. 

                   

                  Do you offer wholesale

                  No, we do not offer wholesale. We do not sell our items to or through any third parties. Our items can only be purchased exclusively, at www.loyaltyvibes.com

                     

                    Does my promo code expire

                    Yes, your promo code will expire. If, you're unsure of the date/time it will expire please, send us an email and we will be happy to check for you.

                     

                    Can I get a new code

                       No. If, your code expired, that code is no longer valid.

                       

                      My order number does not exist

                      You did not order from Loyalty Vibes. Please, reach out to your bank and report the fraud charge, immediately.

                         

                        What does unfulfilled mean

                        It means your order is still open, in production, or partially filled and has not fully completed to be shipped, yet.

                         

                        How do I update my information

                        You can update your account information at any time by logging in. You can edit your shipping or billing address, email and contact info in your account.

                        If, you checked out as a guest or did not create an account when you purchased your order, you will need to create an account to add or update any billing or shipping details.

                           

                          My order has shipped, can I change my address

                          No, you cannot change your address. Once your order is shipped it cannot be changed or canceled. Your package cannot be intercepted, changed or forwarded.

                          • Please, Note: Make sure your shipping address is correct before placing your order. We do not provide refunds for incorrect addresses.

                             

                            Can I make changes to my order

                            We make every effort to ship your order as fast as possible. Once your order is processed, we print and ship. Once, we start production, it cannot be changed or canceled. If, your return is accepted, we charge a non-refundable 20% re-stocking fee.

                             

                            My promo code isn't showing at checkout

                            Only one promo code or discount can be applied at a time. If, it's a buy one get one free code, you must have both items in your cart for the discount(s) to be applied and you must use the promo code at checkout.

                            • Please, Note: Shipping and taxes are not included in free shipping, your cart must reach the amount before taxes and shipping are applied.
                            Reach out to customer service if, you need help. We will gladly assist you with any issues.

                               

                              What if I'm buying as a gift

                              Please, let us know it is a gift. Do not use their phone number or email address if, it is a gift. We will reach out to the number and email provided when needed.

                              • Please Note:¬†If, you've used their phone number or email address and in the event, there are any issues with your order, changes or requests and we cannot reach anyone, it will delay your order¬†and in¬†most cases result in a cancellation.

                               

                              Am I able to cancel my order

                              We make every effort to process your order as soon as it is placed. Therefore, we do not guarantee any cancelations. Reach out to customer service, immediately after placing your order. In many cases, we ship orders the same day and sometimes within hours of ordering.

                              • We will make every attempt to cancel the order however, we do not make any guarantees.

                              Your order cannot be changed or canceled once, it has hit our production floor. If, we have already prepped screens or made your order, there will be a non-refundable 20% re-stock fee.

                                 

                                How do I track my order

                                Once, your order has shipped, you will rececive an email with your tracking number. Please, check your other/junk/spam folder for this email. From your email you can click on the tracking number to view it.

                                Or you can copy and paste your tracking number in the track my order at the bottom of our website.

                                   

                                  Why was my card was declined

                                  There are multiple reasons this happens. Insufficient funds, failed postal codes, security issues, fraud verifications. First, check your details for incorrect spelling, numbers or errors. If, that is all correct - have you moved, recently. Many cards are declined due to a failed postal code. Update your zip codes or area codes with your bank.

                                  • Please Note: If, your ip address is¬†a number of miles away from your address, we will automatically call to verify all personal and financial information provided before, allowing your order to be processed.
                                  If, we cannot reach you or verify the information, the order will be canceled, immediately.

                                     

                                    Do you ship to Canada

                                    Yes, we ship to Canada.

                                       

                                      What shipping company do you use

                                      We ship all of our orders with USPS and UPS.

                                         

                                        How long does shipping take (USA)

                                        Our typical shipping time is 5-8 business days, does not include weekends or holidays.

                                        • Standard shipping is 2-4 business days.
                                        • Economy shipping is 5-8 business days.
                                        • Express shipping is 1-2 business days.

                                           

                                          Can I order a custom hat

                                          Yes, we offer customization and personalization on hats, tees, hoodies, etc. Reach out to customer service for a quote.

                                             

                                            How long is International shipping to Canada

                                              Our standard shipping for International to Canada is 10-14 business days.

                                                    

                                                  How long is processing

                                                  Our standard window for processing an order is 2-3 business days. During busy times, this can take up to 3-5 business days. During sales, this can be extended 5-12 days.
                                                  • Please, Note: We print, engrave and embroider, etc. as your order comes in. All premium apparel are cut and sewn and made to order to your size on site.

                                                   

                                                  Can I place a COD order

                                                  No, we do not accept COD orders. All orders must be paid in full at the time of your purchase.

                                                   

                                                  Do you offer any discounts or promo codes? How do I get one

                                                  Yes, you can receive a code when you subscribe or sign up to our email or sms list. You must subscribe to the list for any promo codes or discounts.

                                                  • You must be a member to receive discounts or promo codes by text and email. Special sales discounts are sent to members, only. Codes are not shareable by anyone.

                                                   

                                                  We reserve the right to terminate and refuse any order at any time. Our staff is friendly, respectful and helpful and will be treated as such. Any inappropriate, rude or disrespectful behavior will not be tolerated and will result in an immediate termination of your order, canceled and refunded. Any future orders will automatically, be removed, canceled and refunded - no exceptions.