Colorado Mug

SHIPPING: USPS & UPS

Delivery time is 5-8 business days, not including weekends and holidays. We do not offer International shipping at this time. We currently, ship to the United States, only. Typically, most standard orders leave our Colorado warehouse within 3-5 business days.

FREE SHIPPING

• Free Shipping Over $75

DELIVERY TIMES:

• Economy Shipping: 5-8 Business Days.
• Standard Shipping: 2-3 Business Days.
• Express Shipping: 1-2 Business Days (Overnight).

RETURN POLICY

You may return most new, unopened items within 30 days of delivery. Terms & Conditions apply, see policy for details. All sales are final.

If you need to return an item, simply login to your account, view your orders under My Account and click the Return Item(s) button. We'll notify you via e-mail once we've received and processed the returned item. Please, see return policy for details.

• Defective Items: We will replace any defective item, immediately at no cost to you. However, you must return the item to receive a replacement/refund and you will be responsible for return shipping.

• Non-Defective Items: We charge a 20% re-stocking fee and customer is responsible for return shipping and fees. All sales are final.

OUR GUARANTEE

We guarantee your satisfaction because, here at Loyalty Vibes we stand behind the quality of our work. If, you're not happy, we'll make it right!

How do I check the status of my order

Create an account and log in. Go to order history and check the status or track order.
• Any changes or events will be updated in your account. Once, you place an order, you will receive a confirmation email of your order.
• Once, your order has shipped, you will receive an email with your tracking number. (Check other/spam/junk folders) it's there.

There is also a track my order option at the bottom of our website under help and support. You can copy and paste your tracking number there to check the status.
• Please, Note: If, there are any issues with your order and we cannot reach you by email or phone, your order will be cancelled and refunded, immediately.
• If, your order number does not exist, it's because you did not purchase from Loyalty Vibes.

How long are flash sales

Flash sales are 24 hours. We may extend flash sales during holidays. All sales are final. No returns or exchanges.

What if the item I want is out of stock

Popular items sell out, fast. If, it's available, get it fast. We do not lock or hold items. Many items are limited drops.

How much is shipping

Prices will vary by what is in your cart at the time of checkout. Shipping prices will also vary from state to state city, and shipping company used.

How can I get free shipping

Any free shipping promotions are offered for the US, only. All free shipping codes are offered to subscribed members, only. You must be subscribed to email and sms to receive any member promo codes. Rarely, do we offer free shipping sitewide.

How do I subscribe for discount codes

Click the box during checkout to subscribe or signup. You'll be notified by email or sms for new drops, special discount codes, and member-only promotions.
• Occasionally a popup with a one time special offer by code for new subscribers, only.

Where are you located

We are located in Colorado Springs, Colorado - USA.

Do you ship to my country or region

No, we do not. We do not offer International shipping at this time. We currently, ship to the United States, only.

What are the customer service hours

• Hours of operation are Monday through Friday, 6 AM - 7:30 PM, MST.
• Email and contact forms are accepted 24/7. Responses are generally, answered immediately. Please, check your spam, other or junk folders for an email.
• Customer service phone is only Monday through Friday, 10:00 AM - 5 PM MST.

Do you offer wholesale

Yes, we offer wholesale. However, you must be on our approved list. Limited drops can only be purchased exclusively, at www.loyaltyvibes.com

Does my promo code expire

Yes, your promo code will expire. If, you're unsure of the date/time it will expire please, send us an email and we will be happy to check for you.

Can I get a new code

Unfortunately not, if your code has expired, that code is no longer valid.

My order number does not exist

You did not order from Loyalty Vibes. You must go through the retailer you purchased from.

What does unfulfilled mean

It means your order has not shipped. It is still open, in production, or partially filled and has not fully completed to be shipped, yet. Not often but, sometimes we may have to remake a hat or do a re-print. Mistakes do happen so, we ask for a little extra patience and understanding.

How do I update my information

You can update your account information at any time by logging in. You can edit your shipping or billing address, email and contact info in your account. If, you checked out as a guest or did not create an account when you purchased your order, you will need to create an account to add or update any billing or shipping details.

My order has shipped, can I change my address

Unfortunately no, you cannot change your address. Once your order has shipped it cannot be changed or canceled. Your package cannot be intercepted, changed or forwarded.
• Please, Note: Make sure your shipping address is correct before placing your order. We do not provide refunds for incorrect addresses.

Can I make changes to my order

We make every effort to ship your order as fast as possible. Once your order is processed, we print and ship it. Once, we start production, it cannot be changed or canceled. If, you are offered a return and it is accepted, we charge a non-refundable 20% re-stocking fee.

My discount code isn't showing at checkout

Only one promo code or discount can be applied at a time. If, it's a buy one get one free code, you must have both items in your cart for the discount(s) to be applied and you must use the promo code at checkout.
• Please, Note: Shipping and taxes are not included in free shipping, your cart must reach the amount before taxes and shipping are applied.
Reach out to customer service if, you need help. We will gladly assist you with any issues.

What if I'm buying as a gift

Please, let us know it is a gift. Do not use their phone number or email address if, it is a gift. We will reach out to the number and email provided when a product you've ordered is being phased out, is on back order, or no longer available.
• Please Note: If, you've used their phone number or email address, in the event there are any issues with your order, changes or requests and we cannot reach you, it will delay your order and in most cases result in a cancellation.

Am I able to cancel my order

We make every effort to process your order as soon as it is placed. Therefore, we do not guarantee any cancelations. Reach out to customer service, immediately after placing your order. In many cases, we ship orders the same day and many times within hours of ordering.
• We will make every attempt to cancel the order however, we do not make any guarantees.
Your order cannot be changed or canceled once, it has hit our production floor. If, we have already prepped screens or made your order, there will be a non-refundable 20% re-stock fee.

How do I track my order

Once, your order has shipped, you will rececive an email with your tracking number. Please, check your other/junk/spam folder for this email. From your email you can click on the tracking number to view it.
• Or you can copy and paste your tracking number in the track my order at the bottom of our website.

Why was my card declined

There are multiple reasons this happens. Insufficient funds, failed postal codes, security issues, fraud verifications. First, check your details for incorrect spelling, numbers or errors. If, that is all correct - have you moved, recently. Many cards are declined due to a failed postal code. Update your zip codes or area codes with your bank.
• Please Note: If, your ip address is a number of miles away from your address, we will automatically call to verify any personal and financial information provided before, allowing your order to be processed.
If, we cannot reach you or verify the information, the order will be canceled, immediately.

Do you ship to Canada

Unfortunately, we do not ship to Canada.

What shipping company do you use

We ship all of our orders with USPS and UPS.

How long does shipping take (USA)

Our typical shipping time is 5-8 business days, does not include weekends or holidays.
• Economy: 5-8 business days
• Standard: 2-5 business days
• Express:: 1-2 business das (Overnight)
We are not liable or responsible for any delays due to weather, emergencies, or issues with delivery companies.

Can I order a custom hat

Yes, we offer personalization and custom hats, tees, hoodies, etc. Reach out to customer service for a quote.

How long is processing

Our standard window for processing an order is 3-5 business days excluding weekends and holidays. You will receive a confirmation email of your order details please, check your spam and other folders. After, your payment is verified, your order will be processed within 3-5 business days, excluding weekends and holidays.

If, we are experiencing a high volume of orders, your shipment may be delayed by a few days. Any items that are back ordered, will be shipped out as soon as they become available. Your tracking number will be active, immediately. However, please allow 24-48 hours for confirmation and any available updates.
• Orders are processed Monday-Friday, 10-5pm MST, only.
• Our last pick up for end of the day is 3:30 pm Monday-Friday, only.
• Some orders can take up to 7-10 business days to be processed which, can include payment verification if, any payment details have failed verification.
• Occasionally, some items will be shipped separately. Ex. (if, an item is express or expedited ordered it will take priority and ship before the other items in your order)
• Please, Note: We print, engrave and embroider, etc. as your order comes in. All premium apparel are cut and sewn on site and made to order to your size.

Can I place a COD order

No, we do not accept COD orders. All orders must be paid in full at the time of your purchase.

Do you offer any discounts or promo codes? How do I get one

Yes, you can receive a code when you subscribe or sign up to our email or sms program. You must subscribe to this list for any promo codes or discounts.
• You must be a member to receive discounts or promo codes by text and email. Special sales discounts are sent to members, only. Codes are not deemed shareable by anyone.

We reserve the right to terminate and refuse any order at any time. Our staff is friendly, respectful and helpful and will be treated as such. Any inappropriate, rude or disrespectful behavior will not be tolerated and will result in an immediate termination of your order, canceled and refunded. Any future orders will automatically, be removed, canceled and refunded - no exceptions.