Thank you for visiting us and shopping at Loyalty Vibes. If, you need to make any changes to your order please, reach out to support@loyaltyvibes.com, immediately.

SHIPPING CARRIERS WE USE AND TIMES

We're located in Colorado Springs, Colorado. We ship with USPS and UPS. Shipping times are not guaranteed and are estimated on average delivery times. If, your order is placed after 3 pm, it will be processed the following business day.

DELIVERY TIMES:

• Economy Shipping: 5-8 Business Days
• Standard Shipping: 3-4 Business Days
• Express Shipping: 1-2 Business Days (Overnight)
• Free Shipping on U.S. orders over $150 (Custom orders not eligible)

Domestic:

• Some orders may be delayed due to COVID-19 or situations such as limited staff and hours in your city or state. 
• *During the Winter months and Hurricane season, some cities and states can experience a delay due to weather, flooding, severe storms, power outages, etc.
• We are not liable if, a carrier is late with your package or order. We do not control or assist with the delivery process therefore, it is your responsibility to reach out to the carrier to deal with any delays, issues, lost or stolen packages.

International:

• We do not offer International shipping. We only, ship within the United States.

HANDLING TIMES

The time it takes us to make and prep your order for shipping typically, takes 3-5 business days.

PROCESSING ORDERS

You will receive a confirmation email of your order details please, check your spam and other folders. After, your payment is verified, your order will be processed within 3-5 business days, excluding weekends and holidays.

If, we are experiencing a high volume of orders (from sales or holidays) your shipment may be delayed by a few days. Any items that are back ordered, will be shipped out as soon as they become available. Your tracking number will be active, immediately. However, please allow 24-48 hours for scan confirmation and any available updates. 

• Orders are processed Monday-Friday, 8-5pm MST/MDT, only.
• Our last pick up for end of the day is 3:30 pm Monday-Friday, only.
• Some orders can take up to 7-10 business days to be processed which, can include payment verification if, any payment details have failed verification.
• Occasionally, some items will be shipped separately. Ex. (if, an item is express or expedited ordered it will take priority and ship before the other items in your order)

INTERNATIONAL SHIPPING

We currently, ship to the United States, only.

HOLIDAY HOURS

We will be closed in observance of the following holidays and dates.

• Independence Day
• Thanksgiving Day
• Christmas Eve
• Christmas Day
• New Year's Eve
• New Year's Day

TRACKING YOUR ORDER

• We ship all of our orders with a tracking number for your convenience at no extra cost.
• Your tracking number will be sent to the email in the order - Once, your order has shipped. (Check other/s p a m/j u n k folder)
• Once your item(s) have shipped, it may take up to 24-48 hours for USPS to scan and update in their systems (not including weekends or holidays).
• Please, be patient and we ask that you give it the 24-48 hours before, you can expect to see it scanned.

CUSTOMS & IMPORT TAXES

• Prices will vary based on your actual order.
• Buyers are responsible for any customs fees, import taxes or vat fees that may occur or apply.
• We are not liable for any delays due to customs, carriers, COVID-19 or weather.
• If, an order is returned/refused due to custom fees, no refund will be issued.
• Orders may be delayed due to COVID-19 regulations in your country.

Custom Embroidery & Printing Shipping, Delivery, and Pickup Info – Fast Turnaround Across the U.S.

Local Delivery Zones (Colorado)

$5 Flat Rate Delivery (Fridays Only):

• Ships anywhere in the United States
• Turnaround time: 5–10 business days
• Rush orders available by request (fees may apply)
• Tracking provided once shipped

Shipping rates are calculated at checkout based on weight and destination. We typically ship via USPS or UPS depending on your order size and urgency. Custom orders over 48+ items may qualify for free shipping. Nationwide Shipping (U.S. Only)

Pickup Services

Want to come grab your order instead? Pickup is available by appointment only. Once your order is ready, we’ll send you a notification with pickup instructions and a scheduled time.

• Pickup available across Colorado

• We notify you via text or email when your order is ready

• Pickup location confirmed after order approval

• Local pickup, delivery, shipping, and meetup locations available

Drop-Off Your Own Blanks

Already have your own hats, tees, hoodies, or jackets? You can drop off your own garments for embroidery or printing. This is a great option for companies who want to use their own uniforms or blanks.

Instructions:

• Drop-offs are by appointment only
• Bag and label items clearly with your name + contact info
• Bring clean and counted garments

Accepted Items:

• Blank t-shirts, hoodies, long sleeves
• Fitted hats, truckers, dad hats
• Workwear, uniforms, jackets, and outerwear

Still Have Questions?

Use our quote form for custom delivery or shipping estimates, or contact us directly if you need help choosing the best method for your order. Need to order gear? Start with our custom product collection or jump to custom hats or custom t-shirts.

Quick FAQs

Do you offer same-day delivery?

Yes, in some cases — contact us for urgent or rush jobs.

Do you deliver to job sites?

Yes. We regularly deliver to construction sites, event venues, and commercial buildings.

Do you do meetups?

Yes. If full delivery is too far, we can arrange a central meetup between both locations.

Can I ship my own garments to you?

Yes. You can ship blanks to us or drop them off locally if you're in Colorado.

Do you ship outside the U.S.?

No, we do not. We only ship within the United States.

PAYMENT OPTIONS

RETURNS, REFUNDS & EXCHANGES RETURNS

30 day returns for new, unused, items. Must meet all terms and requirements below for a valid return. You will be responsible for any return shipping and fees.

You are purchasing from a Colorado business and will be subject to all Colorado laws and taxes.

If, you have any questions you can contact us.

DEFECTIVE, DAMAGES AND ISSUES

Please, inspect your order upon delivery. You must contact us within 24 hours if, the item is damaged so, that we can commence and fix the issue, immediately. If, 24 hours have passed, your request is no longer valid and will be closed.

• Defective items will be replaced immediately. However, you must return the defective item for a replacement. You are responsible for shipping costs.
• Please, note: We use the appropriate and proper shipping packaging so, your order does not arrive damaged from shipping.
• With the exception of our coffee mugs - replacements, only at no cost to you. 
• Due to the screen printing and embroidery processes we use, there can be small flaws. However, quality is our number one priority so, if an item was shipped with a small flaw in a print such as a little heavy on the ink or a small ink spot, you were made aware by email with the option of replacement. If, you agree to satisfactory and reject the replacement, the offer will be void and closed.
• These small print or ink flaws do not hinder the use or normal use of our products and or risk any unknowable or unacceptable danger. It is simply a small print flaw or embroidery flaw that didn't reach the idea of perfection to our standards.
• Colors may differ slightly by device type and are not subject to your perception. We do our best to match colors to be honest and true and in good faith to meet consumer expectation. Your purchase of the wrong color does not imply damage or being defective on our end and will not be considered as such or cause for a refund.
• If, you have ordered the wrong color or size simply return it and order another while processing a return. You will be responsible for return shipping and fees.

EXCHANGES

• No exchanges. All sales are final, no exceptions.

• We do not offer refunds, returns or exchanges for ordering the wrong size or color.

• If, you've purchased the wrong size or color, you will need to purchase another.

• The fastest way to ensure you get the color or size you need is to make a new purchase for the correct item(s). 

• If you need to contact us, send us an email.

NON-RETURNABLE ITEMS

All items are made for your order and are custom made by the processes of being printed, screen printed, sewn, fabricated, embroidered, welded, engraved, etc.

• All Final Sale Items: Not eligible for returns or exchanges and are non-refundable.

• Promo Codes: If, you purchased with a promo code or discount code, that makes the item(s) on sale and is not eligible for a return, refund or exchange.

• Any-All Personal Intimates: Not eligible for returns or exchanges and are non-refundable.

• Made To Order Accessories, Necklaces And Drinkware: Not eligible for returns or exchanges and are non-refundable.

• Gift Cards Or Gift Certificates: Not eligible for returns or exchanges and are non-refundable.

• Any Items Or Objects To Be Used Or Worn On Your Body: Not eligible for returns or exchanges and are non-refundable.

• Customized-Personalized Items, Gifts or Apparel: Not eligible for returns or exchanges and are non-refundable.

• All Made To Order Items: Not eligible for returns, refunds or exchanges.

SALE ITEMS

All sales are final. No exceptions.

PROMO CODES | DISCOUNT CODES

All sales are final. No exceptions.

GIFT CARDS

All sales are final. No exceptions.

REPLACEMENTS

• We will replace any item we have deemed defective at no cost to you. Must be valid. All defective items must be returned before, a replacement will be shipped out, you are responsible for shipping costs.
• Our products are new and in good quality, working use and order upon departing our facility and arrival to your door and will not be considered defective.
• If, you damage a product or packaging with intention of receiving a return, exchange, replacement or refund, we will consider this a breach of use of our services and will terminate our agreement with you immediately and no return, replacement, exchange or refund will be offered or approved.
• We do not offer or allow replacements due to neglegence or improper use and/or care.
• We do no offer replacements if, you have accidentally damaged an item.

ADDITIONAL NON-RETURNABLE ITEMS

• Any package or order refused due to custom fees.

• Returns For Wrong Address: No returns or refunds due to an incorrect address. We ship to the address you provided at the time of your order.
• Check your order confirmation email for accuracy. If, there is an error, reach out to customer service immediately to change the address before, it is shipped.

EXCEPTIONS / NON-RETURNABLE ITEMS

There are no exceptions for returns, refunds, replacements or exchanges. All sales are final.

REFUNDS

In the event a refund is offered, once your return is received and inspected within 5-8 business days, we will send you an email to notify you of the approval or rejection of your return.

• Defective Items: We will replace any defective item, immediately at no cost to you. However, you must return the item to receive a replacement/refund and you will be responsible for return shipping.
• Non-Defective Items: We charge a 20% re-stocking fee and customer is responsible for return shipping and fees. All sales are final.
• To Be Eligible For A Refund: Your item must not be damaged in any way, shape or form. Your item must be unopened, unused and in new sellable condition. It must also be sealed or closed in the original packaging, with the original tags, bags, cardboard protectors, strings, etc. It must not have any type of damage that is no longer considered new, unused, unworn, unwashed, unopened, torn, ripped, stained, deodorant or makeup on item, discolored, missing original tagging, bags, packaging, cardboard protectors-bags-covers, etc. 

• Several Types Of Goods Are NON-Returnable: We custom make hats, shoes, slippers, sandals, flip flops, heels, wedges and clothing garments, any and all requested personalized-customized items and these cannot be returned.
• NON-Returnable Items: We do not accept products that are intimate or sanitary goods, items or objects to be worn or used on your personal body. We print, sew, embroider, etc and make each item to your order therefore, we will consider this a custom item.
• Canceled Order: If, for any reason we cancel your order, your refund will be issued, immediately. Most refunds take 3-5 business days.
• Bank Processing Times After A Refund: Please, note it can take some time for your bank or credit card company to process and post the refund to your account, typically banks request 1-7 business days.

• Refunds Not Issued For Wrong Address: No returns or refunds will be issued due to an incorrect address. We ship to the address you provided at the time of your order.

• An Approved Return: In the event an offered return has passed inspection and is approved, then your refund will be processed immediately and a credit will automatically be applied to your credit card or original method of payment, pending or posted to your account within 1-7 business days with a maximum of 15 business days.

• Rejected-Denied Return: If an offered return has failed inspection and is denied, then you will not receive a refund. No refunds, no exceptions. All returns are disposed of immediately, due to sanitary and safety precautions. A denial will be cause for any type of damage that is no longer considered new, unused, unworn, unwashed, unopened, torn, ripped, stained, deodorant or makeup on item, discolored, missing original tagging, bags, packaging, cardboard protectors-bags-covers, etc. 

• Examples Of A Rejected Or Denied Return: Immediate failed inspection would be opened, used, washed, worn, damaged, torn, ripped, stained, stains or dirty, makeup on item, smoke smell, cologne or perfume, not sealed, missing protective covers-bags-cardboards, not in original packaging, etc.

• Recommended: To inspect your item and send us detailed pictures, before paying for return shipping to prevent a failed inspection. A failed inspection will be cause for disposal.

LATE OR MISSING REFUNDS

• If, your order is canceled, a refund is issued immediately.
• If, your return is denied, a refund will not be issued.
• If you haven’t received a refund yet, first check your email-spam-other folders to see if, your refund was approved then, check your bank account.

• If, your return has been approved, your refund would be processed, immediately and may take 2-8 business days to show.

• Contact your credit card company or bank, it may take some time before your refund is officially "pending" or posted to your bank. Most banks typically, ask for 1-7 business days.

RETURN SHIPPING

• You will be responsible for paying for your own shipping costs for returning your item(s). 

• Depending on where you live, the time it may take for your replacement item to reach you, may vary.

• If you are shipping an item over $75, you should consider using a trackable shipping service or purchase shipping insurance. We don’t guarantee that we will receive your returned item.

• Shipping costs are non-refundable and will be deducted from your refund when, free shipping was used.

OUR GUARANTEE:

We guarantee your satisfaction because, here at Loyalty Vibes we stand behind the quality of our work and we want you to love every purchase made. If, you should have any issues or concerns please, contact us.

How do I check the status of my order

Create an account and log in. Go to order history and check the status or track order.

• Any changes or events will be updated in your account. Once, you place an order, you will receive a confirmation email of your order.
• Once, your order has shipped, you will receive an email with your tracking number. (Check other/spam/junk folders) it's there.

There is also a track my order option at the bottom of our website under help and support. You can copy and paste your tracking number there to check the status.

• Please, Note: If, there are any issues with your order and we cannot reach you by email or phone, your order will be canceled and refunded.

If, your order number does not exist, it's because you did not purchase from Loyalty Vibes.

What materials is Loyalty clothing made of?

Loyalty clothing is made from premium 100% U.S.-made cotton for tees, including some ringspun combed cotton for tees, along with cotton/poly blends like 60/40 and 50/50 for tees, hoodies, and sweatshirts, plus heavier 80/20 fleece hoodies. Many pieces are lightweight, most pieces use mid- to heavyweight fabrics (180–320 GSM) for durability, embroidery, and long wear.

Do you charge tariffs or tariff fees

We do not charge any tariffs, tariff fees, tariff tax or cost. We are located in the USA and our products are made in the USA, and finished in Colorado. Please, view our tariff policy for details.

Do you offer discounts or promo codes

Yes, to members & VIPs only.

Do you offer free shipping

Yes, to members & VIPs only.

What if the item I want is out of stock

Our most popular items move fast. We don’t hold or reserve anything — if it’s in stock, we highly recommend grabbing it fast, while you can.

Do you offer payment plans

Yes, we do. You can split your purchase into easy payments at checkout through Shop Pay Installments (depending on your eligibility and location). These options let you get what you want now and pay it off over time with no hidden fees.

How much is shipping

Shipping prices will vary by what is in your cart, where you're located and which shipping option you choose at checkout.

Where are you located

Loyalty Vibes is located in Colorado Springs, Colorado - USA.

Do you ship to my country or region

Unfortunately, we do not offer International shipping and do not ship outside the USA.

What are the customer service hours

Hours of operation are Monday through Friday, 10 AM - 5 PM, MST. Email and contact forms are accepted 24/7. Responses are generally, answered immediately. Please, check your other folders for an email. Customer service phone is only M-F 8:00 AM - 5 PM MST. 

What happened to my review

Unfortunately, we made the difficult decision to cut ties with our previous review company, after discovering serious violations of our integrity and trust — including unauthorized use which, is something we don’t compromise on or take lightly. That also meant losing 58k reviews to protect our brand reputation and community’s trust. We've since added a more trusted review system that aligns with our standards and policies.

What is a verified review

A verified review is when your email address used to leave a review matches the email you used when you ordered. If your email does not match, it will not be an authentic review, or receive the verified check.

Can I get a custom t-shirt printed - Do you offer custom t-shirt printing

Yes, we offer custom t-shirt printing with premium quality standards. Whether it’s for your company, event, or personal use, just reach out through our contact page with the details, and we’ll give you a quote. 

How do I order a custom t-shirt - Where can I get a custom t-shirt printed

You can order a custom t-shirt fast and easy at Loyalty Vibes. But, what if I don't live in Colorado. No worries, if you're not local to Colorado we ship nationwide.

Do you print on customer supplied shirts - Can I bring my own shirts for custom printing

Yes, we do print on customer-supplied shirts. You're welcome to bring your own shirts for custom printing. We do not have a surcharge fee for customer supplied items or products. We don't have any material restrictions and work with all materials and styles, no special requirements needed. Just make sure you can get the shirts to us, and we’ll take it from there.

Can I supply my own shirts for screen printing or embroidery

Absolutely, yes you can supply your own shirts for embroidery or screen printing. Just get your shirts to us and we'll do the rest.

Do you offer wholesale

Yes, we offer limited wholesale partnerships to select retailers and brands that align with our values and commitment to quality. If you're interested, reach out through our contact page with some info about your business. Spots are limited and filled on a first-come basis, so don’t wait to connect with us.

Our items can only be purchased exclusively, at www.loyaltyvibes.com and select retailers.

Do you offer custom hoodie printing or can I get custom hoodies printed

Yes, we print custom hoodies with top-tier quality and attention to detail. Whether it's for your company, team, or a one-off design, we’ve got you covered. Send us the details through our contact page to get started.

Do you print on customer-supplied hoodies

Absolutely. We can print on hoodies you provide, no problem. We work with all hoodie materials and styles, just make sure you can get them to us first. Once they’re here, we’ll take care of the rest.

My order number does not exist

Unfortunately, you did not order from Loyalty Vibes.

What does unfulfilled mean

It means your order hasn’t shipped yet. It’s either still in production, partially completed, or waiting to be packed. On rare occasions, we may need to remake an item if something wasn’t up to our standards - quality comes first. We appreciate your patience while we complete your order.

How do I update my information

You can update your account information at any time by logging in. You can edit your shipping or billing address, email and contact info in your account.

If, you checked out as a guest or did not create an account when you purchased your order, you will need to create an account to add or update any billing or shipping details.

My order has shipped, can I change my address

Unfortunately no, you cannot change your address. Once your order has shipped it cannot be changed or canceled. Your package cannot be intercepted, changed or forwarded.

• Please, Note: Make sure your shipping address is correct before placing your order. We do not provide refunds for incorrect addresses.

Can I make changes to my order

We make every effort to ship your order as fast as possible. Once your order is processed, we print and ship it. Once, we start production, it cannot be changed or canceled. If, you are offered a return and it is accepted, we charge a non-refundable 20% re-stocking fee.

What if I'm buying as a gift

Do not use their phone number or email address, when buying as a gift. We will reach out to the phone number and email provided when a product you've ordered is being phased out, is on back order, is no longer available or if there are issues.

• Please Note: If, you've used their phone number or email address, in the event there are any issues with your order, changes or requests and we cannot reach you, it will delay your order and in most cases result in a cancellation.

Am I able to cancel my order

Reach out to customer service, immediately after placing your order. There are no guarantees on cancelations. In many cases, we ship orders the same day and some orders within hours. We make every effort to process your order as soon as it is placed.

• We will make every attempt to cancel the order however, we do not make any guarantees.
• Your order cannot be changed or canceled once, it has hit our production floor.
• If, we have already prepped screens, printed it, embroidered it, or made your order, there will be a non-refundable 20% re-stock fee. 

How do I track my order

Once, your order has shipped, you will rececive an email with your tracking number. Please, check your other/junk/spam folder for this email. From your email you can click on the tracking number to view it.

• Or you can copy and paste your tracking number in the track my order at the bottom of our website.

Why was my card declined

There are multiple reasons this happens.

• Insufficient funds
• Failed postal codes
• Security issues
• Fraud verifications

First, check your details for incorrect spelling, numbers or errors. If, that is all correct - have you moved, recently. Many cards are declined due to a failed postal code. Update your zip codes or area codes with your bank.

• Please Note: If, your ip address is a number of miles away from your address, we will automatically call to verify any personal and financial information provided before, allowing your order to be processed.

If, we cannot reach you or verify the information, the order will be canceled, immediately.

Do you ship to Canada

Unfortunately, we do not ship to Canada.

What shipping company do you use

We ship all of our orders with USPS and UPS.

How long does shipping take

All Loyalty Vibes gear ships directly from our Colorado warehouse. Once shipped, the average shipping time is 5-8 business days, does not include weekends or holidays.

• Economy: 5-8 business days
• Standard: 2-5 business days

Can I order a custom hat

Yes, we offer custom hats. Custom hats are available at the top of our site under services or you can request a quote.

Can I personalize a hat

Absolutely, we offer several personalization options for hats, just let us know what you want or need.

Do you require a minimum for custom hats

No, there are no minimum requirements, and no moqs required.

Can I bring my own hats for embroidery

Yes absolutely, we accept customer-supplied hats for embroidery. We don’t have special requirements; we can work with both structured and unstructured hats, and we have multiple hoop sizes to fit most styles. Just make sure you can get the hats to us, once they’re here, we’ll handle the rest.

How long is processing

Our standard window for processing an order is 2-3 business days but can vary. During busy times, this can take up to 3-5 business days. During sales and holidays, this can be extended 5-12 days.

• Please, Note: We print, engrave and embroider, etc. as your order comes in. All premium apparel are cut and sewn on site in-house and made to order to your size.

Can I place a COD order

We do not accept COD orders.

Do you offer any discounts or promo codes? How do I get one

Yes, our promo codes are exclusive to subscribers, only. Subscribe to email or text to unlock codes.

We reserve the right to terminate and refuse any order at any time. Our staff is friendly, respectful and helpful and will be treated as such. Any inappropriate, rude or disrespectful behavior will not be tolerated and will result in an immediate termination of your order, canceled and refunded. Any future orders will automatically be banned, removed, canceled and refunded - no exceptions.